InterForm A/S is looking for a dedicated IT Supporter to join our Customer Success Team in Birkerød. In this role, you’ll be a key part of how we keep our customers happy every day by ensuring fast, professional, and high-quality support during office hours.
You’ll work closely with our Head of Customer Success and our Customer Success Consultants, making sure our customers get the help they need - while also helping free up consultant time by handling day-to-day support efficiently.
Your role and responsibilities
As our IT Supporter, your main mission is to:
Ensure high customer satisfaction (CSAT) through professional, friendly, and solution-oriented support.
Secure adherence to Service Level Agreements (SLAs) - making sure response and resolution times meet our commitments.
Reduce consultant involvement in daily support by handling first-line and second-line inquiries where possible, and escalating only when necessary.
Your day-to-day tasks will include:
Being the first point of contact for customers during office hours (phone, email, portal/ticket system).
Troubleshooting technical issues related to InterForm’s solutions and related environments (e.g. configurations, installations, integrations, print/output issues, etc.).
Logging, prioritizing, and following up on support cases to completion.
Coordinating with Customer Success Consultants when cases require deeper product or project expertise.
Monitoring SLAs and keeping an eye on queues, response times, and case progress.
Contributing to and maintaining knowledge base articles, FAQs, and internal documentation.
Spotting recurring issues and feeding input back to Product, Development, or Customer Success for improvement.
Actively contributing to optimizing support processes and tools.
Who you are
We imagine that you:
Are comfortable talking to customers and can explain technical topics in a clear and structured way.
Work systematically and proactively - you like structure, follow-up, and closing tickets properly.
Are motivated by helping people and solving problems, not just forwarding them.
Communicate clearly in English.
Thrive in a collaborative environment, working closely with colleagues in Customer Success and other departments.
INFORMATIONER OM STILLINGEN:
- Arbejdspladsen ligger i:
Rudersdal Kommune
-Virksomheden tilbyder:
dagarbejde
-Arbejdsgiver:
INTERFORM A/S, Banevænget, 3460 Birkerød
-Ansøgning:
Ansøgningsfrist: 30-11-2025;
Se mere her: https://job.jobnet.dk/CV/FindWork/Details/e13924fb-f18c-49f4-9a49-15c5190fa1a4
